1. Our Commitment to Protect Your Privacy
2. The Personal Data We Collect
2.1 We will collect and process some of all of the following Personal Data about you:
(a) Information about you
Your personal information such as your full name, company name, company ID, your professional title, position, email addresses, telephone number, company address, country that your company established;
(b) Information about your use of our products and services
Information about your use of our cargo services including subscription ID/user ID, air waybill number, shipment order details (such as operating ports, operating stations, airports of origins and destinations, preference of currency, flight schedule, selected agents or airline connections);
(c) Survey information
Your responses to market surveys and contests conducted by us or on our behalf;
(d) Your use of our website, apps and social media platforms
Details of your visits to our website, your use of social media platforms and our mobile applications and other information collected through cookies and other tracking technology including information that you look at. We may also collect information about you that is publicly available online, including your social media profiles; and
(e) Our interactions with you
A record of any interactions and correspondence between us such as calls made through our call centre, any interactions you have with our staff or representatives (including whilst on board our flights) and any interactions with us or posts that refer to us on social media;
(f) Employment and company information
If you are an employee obtaining products or services in relation to our cargo shipment services, we will collect certain information about your employment, company information or relationship with our corporate, such as your company’s or employer’s name, your professional title and your work contact information.
3. How we collect Personal Data
3.1 We will collect some Personal Data from you directly by requesting that you complete forms, which may include registration forms and enquiry form. We will collect other Personal Data from third parties such as providers of third party websites, apps and social media platforms.
4. Why we collect and use your Personal Data
4.1 When you share information with us, you help us make our services to you better. Here are some of the ways we will use your Personal Data:
(a) To provide our products and services
To provide our products and services to you and to process your cargo shipment arrangement, to contact you about your cargo shipment arrangement and to send you service-related communications, to deliver of benefits and services associated with your cargo shipment, to identify and verify your identity in connection with the services we provide, to provide or facilitate any special assistance you may have asked for;
(b) To tailor and personalize our products and services to you
To tailor and personalize the products and services that we provide to you, including providing your details to our staff so that they can provide and set up the products and services to you. We may also tailor our communications to you and tailor what we present to you to better match your preferences and interests;
(c) To provide customer support
For customer support purposes such as responding to your enquiries and requests, providing assistance to you in relation to issues such as system failure and invoicing:
(d) For marketing purposes
For providing you with marketing communications, as explained in more detail in section  below;
(e) To improve our products and services
For the purposes of improving our products and services for the benefit of our customers generally, including to ensure that our websites and web pages function correctly and in accordance with your preferences and circumstances;
(f) To comply with our legal obligations and for legal and administrative purposes
To comply with our legal and regulatory obligations and for legal and administrative purposes such as, [CC1] screeningagainst abusive booking, money laundering and other criminal or unlawful activities, accounting, billing and audit purposes, developing, maintaining and testing our systems, for claims handling and for understanding, exercising, enforcing or protecting our legal rights and those of others.
5. Who we share your Personal Data with
In certain circumstances, we will disclose your Personal Data to third parties as described below:
5.1 Our service providers and members of the Cathay Pacific Group who process personal data on our behalf for the purposes described in section 4
We will permit our third party service providers, including agents, contractors and other associate companies, to use your Personal Data on our behalf for the purposes set out in section 4. We will permit our third party service providers, including personnel, agent, adviser, auditor, contractor or service provider who provides services or advice to us in connection with our operation insofar as required to enable us to provide, or assist us in providing, the services you have requested;
5.2 Third parties such as customs, post offices and terminal operators in order to facilitate and administer your cargo shipment arrangements
In order to facilitate and administer your cargo shipment arrangements, we may transfer your Personal Data to third parties such as customs of connected countries, post offices and terminal operators. Your Personal Data will be used by such third parties in accordance with their privacy policies. The privacy policies of our interline and codeshare partner airlines can be found in the International Air Transport Association (“IATA”) privacy repository at http://www.iatatravelcenter.com/privacy. For others, please visit the third parties’ website for more details.
5.3 Our third party partners, for marketing purposes
We may disclose your Personal Data to third parties so they can provide marketing services or conduct marketing or social interaction activities on our behalf such as campaigns, contests, sweepstakes, market research, customer surveys and data analytics to help us improve and tailor our marketing activities, products and services. Subject to us having obtained appropriate consent from you, we may also disclose your Personal Data to our third party marketing partners in order that they may market their products and services to you.
5.6 Government and regulatory bodies and other individuals, bodies and organizations (for example immigration, customs, border security, regulators and the police) for the purposes of complying with our legal obligations, for reasons of safety and security, to enable us to provide our products and services to you and otherwise for legal and administrative purposes.
We may disclose your Personal Data to governments and regulatory authorities and bodies and to other individuals, bodies and organizations such as immigration, customs, border security, airport authorities, dispute resolution, prosecution and law enforcement bodies, legal advisers, organizations which conduct credit, fraud and other passenger checks, and other individuals, bodies and organizations for the purposes of complying with our legal obligations, for example, where we are required by laws in the United States, France and other countries to disclose your Personal Data in relation to your travel document, booking details and flight itinerary (also known as Passenger Name Record (PNR) and/or Advanced Passenger Information (API)) to relevant customs and immigration authorities as required by laws. We may also disclose your Personal Data to such individuals, bodies and organizations for reasons of safety and security, to enable us to provide our products and services to you and otherwise for legal and administrative purposes.
6.1 We may use Personal Data for marketing and promotional purposes, including (i) for sending or showing you updates on latest news, offers and promotions in connection with our products and services; (ii[CC2] ) tailoring and tracking your interactions with internet banner advertisement and links from third party websites to our website.
6.2 We may also use Personal Data to analyze our customers’ preference and market trends and derive insights, which we may use to tailor the types of products and offers that we present to you. This may involves us combining Personal Data that we hold about your use of our services with information that we have collected we have collected about our third party partners for their marketing and promotional purposes. We also use advertising services and products provided by third party service providers (such as marketing agencies and social media platforms) for marketing and promotional purposes, which may involves us sharing Personal Data that we hold about you with them.
6.3 We may communicate marketing, promotions and research invitations to you by post, telephone, or online (including by email or via online banner advertisement) and, as appropriate and where required, we will ask you for your consent, or otherwise provide you with the opportunity to choose not to receive marketing, at the time we collect your data.
6.4 We will provide an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you. You may also opt out by contacting us as set out in paragraph 8 below.
6.5 Please note that if you choose to unsubscribe or opt out of marketing communication, we will still send you communications about your business with us and any other services that we provide to you.
7. Transmission, storage and security of your Personal Data
7.1 IT Security
No data transmission over the internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Data in accordance with the requirements of data protection legislation.
All Personal Data we collect about you is stored on our or our subcontractors’ secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your Personal Data to those person who need to use it for the purposes for which it was collected. You are responsible for keeping any information that we send to you confidential and for complying with any other security procedures that we notify you of. In particular, where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or mobile applications, we ask you not to share a password with anyone.
7.2 Exporting your Personal Data
Your Personal Data may be transferred outside the country in which you are located, including to countries with a lower level of data protection than in the country in which you are located.
7.3 Retention Period
We will retain your Personal Data for as long as is necessary for the processing purposes for which it was collected and any other permitted linked purpose (for example where we are required to retain personal data for longer than the purpose for which we originally collected it in order to comply with certain regulatory requirements). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymized (and the anonymized information will be retained) or securely destroyed.
8. Your rights and contacting us
8.1 General rights
You have the right (subject to various exceptions and in accordance with data protection legislation in your country) to access certain Personal Data held about you and correct any inaccuracies. We may charge a reasonable fee for the processing of any data access request in accordance with data protection legislation in your country. You also have the right to raise a complaint about our processing with the data protection regulator in your jurisdiction.
8.2 Right to opt out of direct marketing
You have the right to ask us not to process your Personal Data for direct marketing purposes. You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your Personal Data. You can also exercise the right at any time after we have collected and used your Personal Data for direct marketing purposes by sending email to us to clarify or request on specific Personal Data usage listed in Section 8.4 below
8.3 We will take reasonable steps to try and ensure that your Personal Data is accurate. To help us do this, please notify us of any changes of your Personal Data.
8.4 Contacting us
Customers requesting more information or clarification on specific Personal Data usage are welcome to contact us at firstname.lastname@example.org or write to us at the below mailing address:
Global Logistics System (HK) Co., Ltd
2/F, South Tower,
Cathay Pacific City,
8 Scenic Road,
Hong Kong International Airport,
Lantau, Hong Kong
10. Links to other sites
This website contains links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.
This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.
These Terms and Conditions were last updated on _8 May, 2020